Saturday, October 23, 2010

More computer mayhem in Queensland

This comes on top of Queensland Health still not being able to get its payroll software working properly -- after MONTHS of trying

QUEENSLAND police are spending almost $6 million on a new computer package to process gun licences after a report found their own $100 million system was too slow and a similar program used by Queensland Transport was not secure.

The confidential report, obtained under Right to Information laws, investigated several options to replace the current licensing system that requires gun owners to go into a police station and fill out paperwork.

The options included the extension of the police computer program QPRIME and the system Queensland Transport uses for driver licensing, known as TRAILS.

But project manager Trevor Holmstrom found QPRIME had increased data entry times for police by 115 per cent since its introduction in 2006 as a replacement for a number of other systems.

If the same system were used for weapons licensing, another 61 staff would be needed and applications would take 85 per cent longer to process, the report said.

Queensland Transport fared no better with Mr Holmstrom finding the department had "no pre-existing good record of looking after customers" and no experience dealing with security-sensitive information. A lack of a 24/7 culture at QT was also an issue, he said.

Instead, his 67-page report recommended police adopt a new computer program known as Sword Ciboodle at a cost of $5.8 million – despite it having no Queensland support office.

Opposition leader John-Paul Langbroek said the fact two existing systems were ruled out was further evidence the Government "could not get the basics right". "The problems with QPRIME and the length of time it takes police now to fill in crime reports and process warrants have been concerns the Opposition and police have been raising for years, but Labor has been in denial," he said. "This review further confirms the rollout of QPRIME has been a debacle."

Mr Langbroek said the review's finding that Queensland Transport was dogged by "poor customer service and responsiveness" was a further wake-up call to the agency.

But a spokesman for Transport and Main Roads said the department had maintained a score of 7.7 out of 10 in customer satisfaction over the past two years in surveys conducted by ACNielsen.

The new computerised system for gun licensing is expected to be up and running by December, coinciding with an increase in the cost of a firearms' licence. The State Government hopes the switch to an online service will save about $7.5 million over five years in staff "efficiencies" and processing improvements. [Joke! Joke!]


No comments:

Post a Comment

Spammers: Don't bother. Irrelevant comments won't be published